Ensuring Every Dollar Spent Yields Equivalent Value in Return
Ensuring Every Dollar Spent Yields Equivalent Value in Return
Combining legal, contract, and operational expertise, Ryan Tan Law identifies contract value leakage, assesses risk, and offers improvement recommendations.
Wide array of experience with contracts. From assisting clients with business, residential, and sales contracts, to reviewing contracts as part of IV&V engagements, to reviewing contracts as part of every day business. Coupled with IT and management consulting results in a unique vendor engagement and contract advisory service.
Experience with system development and technology projects provides the hands-on experience to understand what it takes to plan, design, develop, implement and maintain technologies. Leverage best practices and industry standards. Early identification of of risk and issues to save your organization time and money, and promote overall success.
Management consulting experience with numerous engagements for public agencies and in-depth perspective on providing contract-based services to customers. Intimate knowledge of the challenges, factors, and constraints vendors face. A pragmatic approach to improving vendors and customer performance.
The California Office of Emergency Services (Cal OES) is implementing a web-based Next-Generation SCOUT solution which provides a terrain-oriented single, shared view of current operational information and predictive analytics for situational awareness and decision-making to assist with managing emergency incidents. Provided IV&V Project Management services to review all aspects of the SDLC to assess conformance with contract language, industry standards, best practices and customer expectations.
Hawaii PUC contracted with a System Integration vendor to build a new Content and Docket Management System using a Salesforce Platform. This system will allow PUC to manage cases and dockets more effectively and efficiently. Provided IV&V Project Management services to review all aspects of the SDLC to assess conformance with contract language, industry standards, best practices and customer expectations.
Hawaii DHS contracted with a System Integration vendor to build and implement a new Benefits Eligibility System (BES). Provided IV&V Analyst services to review all aspects of SDLC to assess conformance with contract language, industry standards, best practices and customer expectations.
Michigan DHHS contracted with vendors on 3 projects in their Integrated Services Delivery domain to develop 1) an online customer Portal connecting citizens to both state and community resources and services regarding their benefits, 2) a Universal Case Load task-based casework system and 3) an updated Interactive Voice Response system to better manage incoming calls. Provided IV&V Project Management services to review all aspects of the SDLC to assess conformance with contract language, industry standards, best practices and customer expectations.
CA DHCS, Office of the Ombudsman needed to replace their outdated Customer Relationship Management System with Salesforce-based system. Provided project management services throughout the entire SDLC lifecycle and also provided hands-on business analysis, requirements development, testing, data conversion, backlog management, Scrum Master, and maintenance and operations services. Provided configuration, system admin, reporting and release management services.
CA DHCS, Encounter Data Quality Unit needed to develop a system to capture Medi-Cal/Medicare encounter data to develop reports that aided in the development of program improvements in health care quality of data and quality of care. Provided business analysis and testing management services.
CA DHCS, Office of HIPAA Compliance required the upgrade and maintenance of their Short Doyle / Medi-Cal (SDMC) claims processing system for services rendered under their mental health, alcohol and drug programs. Provided business analysis, testing and training services.
WSDOT was interested in upgrading their existing project management data processing system and tools with a system (RPMD) Caltrans was using which required customizing the Caltrans system to match WSDOT's business process and needs. Provided business analysis, development, and testing services.
CA DHCS, Division of Project Management was converting project management information from an old legacy system to a newer system. An interim data conversion database was needed to improve the data quality of data before migration. Provided data processing requirements, data validation, documentation, conversion script development, and overall data conversion services.
Caltrans needed upgrade and maintenance on a data processing system called the Research Project Management Database that managed project data and financial information. Provided development, configuration, testing, training and documentation services.
AWMT is a fast growing, medical transportation company providing over 100,000 rides per year in Northern California. The company needed organizational and operational structure to catch up to their unprecedented growth during the last 5 years. Identified critical success factors and strategic initiatives to lay a foundation for future growth.
CA DHCS aimed to increase its MITA maturity to both realize the benefits of a mature, more integrated enterprise and to procure MITA funding. Assisted DHCS to develop an enterprise-wide data management to support functions such as master data management, data quality, and standardizing data exchanges.
Covered California, the marketplace to purchase insurance under the Patient Protection and Affordable Care Act, was entering into a maintenance phase. Covered California required both project management services and business process improvement services. Provided management services for the adoption and procurement of their In-Person Administrative System (IPAS), and assisted with developing new business processes for their outreach activities to consolidate and reduce redundancies.
Cal eConnect, as the statewide governing entity for Health Information Exchange, was undertaking a study of medical labs in California and their ability to support electronic results. Provided legislative research services and development of policy options on laboratory reporting standards and messaging standards.
CDSS wished to assume administration of the SSP program from the Federal Social Service Administration. I was part of a team that developed a business case analyzing various scenarios and impacts of a state-administered program. Provided cost and financial modeling services as well as general services to support project management and interviews with other state agencies, stakeholder groups and related organizations.
The California State Lottery wished to acquire business intelligence services from a qualified vendor. Provided services to determine the appropriate acquisition methodology, creation of evaluation criteria, identification of mitigation strategies against contract risks, and development of procurement documents.
Caltrans, Division of Rail was procuring rail cars, locomotives, and a maintenance station to grow and support the existing California rail fleet. Provided services for developing project needs and procurement documentation. I developed project schedules, RFI materials, and assisted with public outreach events.
Caltrans, Transportation System Information was responsible for collecting and disseminating data and information from multiple transportation information systems. TSI wished to improve these services and required an understanding of their processes by documenting and evaluating TSI’s existing data processes and workflows across the data value chain, including collection, storage, transformation, and reporting. Reviewed and evaluated division-wide data processes and data processing systems to develop data flow diagrams and data narratives that were used to identify data redundancies/overlaps and opportunities to integrate data and documents for cost savings and efficiencies.
Protecting investment in procurements by minimizing contract value leakage, maximizing contract performance, and enhancing project engagement dynamics to ensure stakeholder satisfaction and organizational success.
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